Will Your New Recruit Fit Into the Team?

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With the prospect of new ideas, skills, renewed energy, enthusiasm  and hopefully a welcome breath of fresh air, recruitment of a new team member can and should be an exciting opportunity.

As many practice owners have learned the hard way, it can also be quite daunting and the “wrong” decision, can make life difficult for many months to come.

Common concerns I hear when recruiting new team members for client practices are:

  • “Will they fit in to the team?”
  • “Will they be disruptive?”
  • “Will they work well with the rest of the team?”
  • “Do they have the right attitude for the team and our patients?”
  • “How do I make sure they will make a difference?”

As with many things, a well structured and organised approach to recruitment will go a long way towards making the right decision.

Prepare Well

  • Don’t rush into making decisions – far better to wait and cover the role until you find the “right” person
  • Make sure you understand the role you are trying to fill – this can be a great opportunity to redefine a role and restructure responsibilities across the team to bring in new skills and fill knowledge gaps
  • Understand the type of person you need – all teams benefit from a range of personalities, experience, maturity and approaches to work
  • Understand the strengths of the remaining team and look to bridge any gaps or weaknesses through your new recruit
  • Is the time right to promote from within the team and bring in a more junior role to replace a more senior person?
  • Create a job profile outlining key responsibilities and requirements for the role
  • Create effective wording for your advertisement to attract the right candidates
    • Focus on the skills and requirements needed
    • Remember to “sell” your practice and the role using positive words like opportunity, “great team to work with”, successful, enthusiastic, “great location”, “good public transport links”, “coastal/rural/city centre location”
    • Take a look through my “News” page for several examples of proven recruitment advert wording
  • Always request a covering letter to support C.V.s, asking the applicant to explain why they are right for the role you have on offer and what they can bring to your team and practice

Each applicant will have a different range of skills and experience and one of the best ways to identify and short-list for interview is to “score” applicant C/V.s against your own prioritised criteria:

  • List 10-12 key aspects of the job and person that are important to you, such as
    • Years of experience
    • Qualifications
    • Specific skills needed for the role e.g. specialist nursing, decontamination, lead nurse, management , customer service, IT/software, teamwork, dealing with difficult situations, planning, communication
    • Always have an “Other” aspect for candidates who flag up special skills or particular reasons they could be right for you
  • Use the C.V. and covering letter to score each applicant against the criteria you have listed (0 = low/none, 5 = high/perfect!)
  • Allocate your own weighting or ranking to each of the aspects so that candidates with the most important skills score higher
    • If Lead Nurse skills are vital, weight this with a 5 – the best candidates would score a 5 from their C.V.  x your own weighting of 5 = 25
  • Short-list between 3 and 5 of the highest-scoring candidates for interview

Get to Know Your Candidates Better

At this stage many of my clients make good use of Everything DiSC, a long-established and proven work-style preference profile, which short-listed candidates complete on-line in about 20 minutes. Workplace-Circle_thumb

Based around candidate responses to a wide-range of work-style/team scenario questions, a detailed profile on the candidate’s likely approach to work and their ability to work effectively alongside different types of people, including yourself as their manager or leader, is summarised and made available to you.

The profile helps to identify whether the candidate can fill “gaps” in your ideal team structure. Remember that no team can function effectively where everyone has the same attitude, approach and work-style.

You will also be able to identify the likely “motivators” and “stressors” for each candidate, which helps to structure the right questions for interview and is a great help for managing the successful candidate.

The profiles are self-explanatory, self-contained and available for just £75 per candidate. As an accredited trainer and provider of Everything DiSC tools, I can help you interpret and make full use of the information if required, including comparison reports where there is no one clear “winner”, even after interview.

You can find out more about Everything DiSC workplace profiles here.

Really Get to Know Your Candidates

At the interview use a similar score-card to the one above, update scores based on what you see and hear

Don’t take anything at face value – ask for examples of what has been done and what has been achieved. Challenge the C.V. and claims but most importantly of all, get to know the person and what makes them tick.

  • “Give me an example of when you resolved a patient complaint”
  • “Tell me about a time you felt under pressure at work and how you responded”
  • Give me an example of how you supported another member of the team”
  • “How would you deal with a patient complaint about . . . “
  • “How would you make sure the diary was kept full?”
  • “What part of the job do you find most and least satisfying?”
  • “Why is this role the right one for you?”

Some important additions to the C.V. score-card when used for interview candidates are:

  • Approach to handling of typical scenarios such as those above
  • Personality traits you are looking for such as confidence, outgoing, committed, hardworking, willingness to learn, flexibility
  • Specific questions and circumstances for individuals, which need clarification or investigation

We have focused this discussion on skills, attitude, ability and team structure. Don’t forget to use your practice recruitment procedures/checklist to make sure all the practicalities and legal requirements of recruiting the right person are also covered. A suitable probationary period of up to 6 months is also essential.

Go For It and Make Your Decision

Armed with information from the applicant’s C.V., covering letter, Everything DiSC workplace profile, candidate score-cards and an effective, frank and open interview, you will have all you need to confidently make the big decision.

There is plenty of help out there to plug any management gaps within your business, including Your Dental Manager, so please do get in touch if you have any concerns or want to further improve the overall management/efficiency of your practice: info@yourdentalmanager.co.uk or check our on-line calendar to book a complimentary chat.

 

 

 

Will Your New Recruit Fit Into the Team?

Job Opportunity – Associate Dentist Leeds

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Church View Dental Care, Crossgates, LEEDS

Self-employed Associate Dentist Required

2,000 UDA’s + good private opportunities

2 or 3 days per week including Fridays but some flexibility with other days

Due to continued growth, Church View Dental Care in Crossgates, Leeds, has an excellent job opportunity for an enthusiastic associate dentist to join a thriving practice in a busy high street location with great transport/road links.

This vibrant and successful mixed private/NHS dental practice operates from modern and spacious premises on the outskirts of Leeds being fully computerised with well-equipped surgeries and a committed, experienced team of dental professionals.

The successful applicant will enjoy excellent working conditions, competitive private fee payments/UDA rates, generous contribution to lab fees, access to an established NHS patient list, excellent private practice opportunities, strong peer/referral support and the benefits of a strong and efficient management/support team.

The right candidate will be an existing NHS performer with excellent communications, skills, a strong team player with a commitment to professional and personal development.

Practice website: www.churchviewdentalcare.co.uk

To apply for this opportunity or for more information please send your c.v. and a covering letter to Leeds@yourdentalmanager.co.uk

 

Job Opportunity – Associate Dentist Leeds

Job Opportunity – Practice Manager, Leeds

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This Position is now filled

My client in Guiseley, Leeds is looking for an experienced, well-organised and professional part-time Practice Manager to join and help lead an established, friendly family dental practice for 3 days per week.

The practice is within easy commuting distance of Leeds and Bradford, with excellent transport links

The successful applicant will support the Principal Dentist and team to deliver increasingly high standards of customer care, ensure all systems and procedures are kept updated and adhered to whilst maximising business opportunities and enhancing team performance.

Previous dental experience is preferred but not essential. Strong management, people and organisational skills are. If you have proven leadership skills, have successfully managed a team of people in the past and looking for a part-time position, we would like to talk with you.

Salary range is £20k – £22k (pro-rata) dependent on experience

Key Responsibilities:

  • To guide, direct and successfully manage an existing team of motivated and happy people
  • To ensure all non clinical systems within the practice run smoothly and efficiently, constantly improving these
  • To ensure we always give practical support and care to our patients, ensuring their experience is constantly improving
  • To enhance the financial performance of the practice
  • To manage compliance within all regulatory requirements using established processes and procedures

The successful applicant will be required to undertake an enhanced DBS check

If you would like to apply for this position, please forward your CV and a covering letter outlining how you think you can help the practice to leeds@yourdentalmanager.co.uk.

Job Opportunity – Practice Manager, Leeds

Senior Receptionist – Oxford

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THIS POSITION IS NOW FILLED

An exciting opportunity has arisen for an ambitious, experienced, multi-skilled receptionist, to join an expanding group of dental practices in Oxford to take responsibility for the day-to-day management and growth of a city-centre, satellite practice.

The established, satellite practice currently operates 2.5 days per week with one dentist.

The successful candidate will be employed full-time to grow and market the dental practice, whilst providing a comprehensive patient reception service, with full support and backing of the central practice and practice owner.

Local relocation of the practice is highly likely over the next 12 months to take advantage of growth and new opportunities in the area.

The role brings an attractive full-time salary of up to £18k, dependent on experience, with potential for an annual bonus of up to £2,000 linked to growth in patient numbers and excellent career prospects.

Dental practice background and experience is required for the successful candidate to ensure the role can be quickly taken on board and developed.

A more detailed job profile can be seen here.

If you feel that your skills, experience and ambitions are ideal for this opportunity, please send your c.v. and a covering letter outlining the value you can bring to: oxford@yourdentalmanager.co.uk

Senior Receptionist – Oxford

Group Business Manager (Dental) – West Yorkshire

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This Position is now filled

Exciting opportunity has arisen for a full-time, experienced and confident Business Manager to join a thriving and growing cluster of (primarily private) dental practices in West Yorkshire. The practices are within easy reach of Leeds, Bradford, Skipton and Harrogate.

The successful applicant will take responsibility for effective leadership of the non-clinical teams, which includes an experienced practice manager, and will have prime responsibility for all business aspects of the group including patient relations, finances, marketing, business development, networking, performance management and HR.

Experience within the dental or other health-related business is preferred but not essential as we are primarily looking for a broad range of  business management and team leadership skills.

Only applicants with at least 5 years relevant and proven leadership/business management experience will be considered.

Salary will be in the range of £40k to £50k dependent on experience. A more detailed role profile can be viewed here.

If you feel that this role could be for you, please send your c.v., together with a covering letter explaining the value you can bring, to: opportunities@yourdentalmanager.co.uk

Group Business Manager (Dental) – West Yorkshire

Job Opportunity – Associate Dentist Oxford

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This Position is now filled

Self-employed Associate Dentist Required for Oxford Practice

2,000 UDA’s + good private opportunities

2 days per week – Monday & Wednesday but may be some flexibility

One of my dental clients in Oxford has an excellent job opportunity for an experienced and ambitious associate dentist to join a thriving practice.

This vibrant and successful mixed private/NHS dental practice operates from state of the art premises on the outskirts of Oxford being fully computerised with well-equipped, modern surgeries, digital x-rays and training facilities. The practice has an excellent reputation for training, a full range of in-house specialist-interest dentists and the benefits of a fully equipped operating suite for implant work.

The successful applicant will enjoy excellent working conditions, competitive private fee payments/UDA rates, generous contribution to lab fees, access to an established patient list, excellent private practice opportunities and the benefits of a strong and efficient management/support team.

Great opportunities to develop private client base.

You will need to have a minimum of 3 years post-qualification experience, be registered as an NHS performer, have evidence of/commitment to post-graduate education and excellent communication skills.

To apply for this opportunity or for more information please send your c.v. and a covering letter to oxford@yourdentalmanager.co.uk

 

Job Opportunity – Associate Dentist Oxford

Dental Business Manager – Oxford

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This Position is now filled

Exciting opportunity has arisen for a full-time, experienced and confident Business Manager to join a thriving and growing private dental practice and referral centre in Oxford.

The successful applicant will take responsibility for leading the non-clinical team, which includes an established Practice Manager, but will have prime responsibility for all business aspects of the practice including finances, marketing, business development, networking, performance management, HR, IT and supplier management.

Experience within the dental or other health-related business is preferred but not essential as we are primarily looking for a broad range of management and team leadership skills.

Only applicants with at least 5 years relevant and proven business management experience will be considered.

Salary will be in the range of £30k to £35k dependent on experience and a more detailed job profile can be viewed here.

If you feel that this role could be for you, please send your c.v., together with a covering letter explaining the value you can bring, to: oxford@yourdentalmanager.co.uk

Due to the volume of applications expected, if you do not hear from us within 2 weeks of your application you will not have been short-listed for first interview.

Dental Business Manager – Oxford