Job Opportunity – Associate Dentist Leeds

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Self-employed Associate Dentist Required for Leeds Practice

2,000 UDA’s + good private opportunities

2 or 3 days per week including Fridays but some flexibility with other days

Due to continued growth, one of my dental clients in Crossgates, West Yorkshire, has an excellent job opportunity for an enthusiastic associate dentist to join a thriving practice in a busy high street location with great transport/road links.

This vibrant and successful mixed private/NHS dental practice operates from modern and spacious premises on the outskirts of Leeds being fully computerised with well-equipped surgeries and a committed, experienced team of dental professionals.

The successful applicant will enjoy excellent working conditions, competitive private fee payments/UDA rates, generous contribution to lab fees, access to an established NHS patient list, excellent private practice opportunities, strong peer/referral support and the benefits of a strong and efficient management/support team.

The right candidate will be an existing NHS performer with excellent communications, skills, a strong team player with a commitment to professional and personal development.

To apply for this opportunity or for more information please send your c.v. and a covering letter to Leeds@yourdentalmanager.co.uk

Job Opportunity – Associate Dentist Leeds

CQC Hotspots – December 2016

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Reviewing a further sample of 52 CQC dental inspection reports published in December, highlighted a number of compliance breaches which can easily be avoided.

Of the 52 practices sampled, 5 practices were issued with breach notifications. Clearly the vast majority of practices are still getting things right, which is great news.

In the spirit of continuous improvement and to try and help 100% of practices achieve a clean pass, here are some of the key-findings from these very recent inspections, which might just keep another practice out of trouble.

  • Always have evidence of checking and taking action on MHRA/CAS safety alerts
  • Have a system in place re RIDDOR reporting requirements for significant incidents
  • Policies and procedures should also be personalised and made relevant to your practice – don’t just leave them as generic operating procedures
  • Check your training records are complete and up to date, particularly individual training records for Infection Control, Information Governance, Complaints and Health & Safety
  • Details of local, external contacts for adult/child safeguarding concerns are up to date and readily available
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  • Medical Emergency procedures should be tested and rehearsed
  • At least two CPR trained members of staff should be on-site whenever patients are in practice
  • Don’t forget to record and keep Hep B records up to date for all clinical staff
  • Please allow trainee nurse assessors access to surgery, with patient agreement, to enable them to supervise your trainee staff
  • Audits are regularly seen without essential evidence of learning and action points.
  • Remember that carpets should never be seen in any clinical/patient areas
  • When testing your basin water temperatures, don’t ignore when minimum temperatures are not being reached
  • Unclear or incomplete patient records continue to feature including the need to show evidence of health advice/best practice and compliance with NICE/FGDP/DH guidelines
  • Evidence compliance with a preventative approach to dental care in line with DH publication “Delivering Better Oral Health” in patient records
  • When radiography equipment is relocated or newly installed, local rules must be updated and the equipment tested by your RPA
  • Mental Capacity Act 2005 and Gillick competency requirements are almost always tested – make sure procedures are in place and well understood by the team
  • Check you have a detailed practice information leaflet, which is up to date and in line with NHS England/CQC requirements
  • Opening hours of the practice should always be on display to patients
  • CCTV is becoming more common – remember that there must be a policy in place, information notices provided for patients and use of CCTV must be registered with the Information Commissioners Office (ICO)

As always, remember that if something is not recorded or evidenced, in the eyes of the CQC and other external bodies such as the NHS, it didn’t happen, even though you may know full well that it did! This continues to catch practices out, leading to frustration and avoidable stress for all!

Findings from previous inspection reviews can be found here:  CQC Hotspots

There is plenty of help out there to plug any management gaps including Your Dental Manager, so please do get in touch if you have any concerns or want to further improve the overall management/efficiency of your practice: info@yourdentalmanager.co.uk or check our on-line calendar to book a complimentary chat.

CQC Hotspots – December 2016

NHS Choices – Your Reputation On the Line

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I still come across many practices unaware of, or sometimes choosing to ignore, potentially damaging comments and complaints placed on-line by patients who have had a poor experience for whatever reason.

Equally, there are often very positive comments which are not being acknowledged or used to boost morale within the practice and share with patients. dreamstime_l_35652392

For NHS dental practices, even those with only a small NHS contract, the easiest and most widely promoted patient feedback opportunity is through the practice NHS Choices page which has been centrally created for all NHS providers.

Anyone searching for your dental practice name on-line is likely to come across your NHS Choices page very quickly and be given the opportunity to provide feedback.

Try it for yourself and have a look at your profile page, particularly if not yet familiar with it and, more importantly, not actively managing it.

Practices should routinely undertake on-line searches of the practice name to identify other feedback portals and to see what is being discussed on-line about your business.

There are two important areas to focus on with your NHS Choices page.

Firstly make sure that it is up to date and that all information on the page is accurate. The page will have been created with information readily available at the time the site was established and someone within your practice would have been asked to take responsibility for this. Do you know who this is?

Practice and team details are accessed by the NHS telephone services such as 111 to assist with enquiries from existing and potential new patients.

Secondly make sure that someone within the team has been given responsibility for checking and responding to all feedback left on the page. This does not happen automatically and the person who keeps the page up-to-date may not yet have the authority to do this.

Individuals can request access and approval to undertake both of these roles by simply sending an e-mail through to servicedesk@nhschoices.nhs.uk with your practice details and the individual’s e-mail address.

Once someone is registered for comment responses, they will be automatically e-mailed with details of all comments added to your practice page so that responses can be managed quickly and effectively. For this reason it is also good practice to have more than one person trained and registered to cover for each other.

If you are new to the NHS Choices portal, useful training resources can be found here:

NHS Choices Training Resources

Managing Patient Feedback

Adverse patient feedback should always be handled professionally, non-judgementally and sensitively just as you would with a patient in the practice.

Recognise the concern raised and highlight any action which has been, or will be taken to resolve.

Don’t attempt to resolve the complaint on-line – let the public see that you have it in hand and that something is being done to resolve. Brief explanations can help.

Never question or challenge the patient on-line but focus on the facts provided and how it will be resolved. In the majority of cases, a well handled complaint will boost your reputation.

Always encourage off-line discussions and ways to resolve the concern by providing contact details for your practice manager. This is no different to complaints in the practice where you would take the patient to a quiet room rather than try to resolve in public.

The post will already have been moderated by the NHS team prior to publication to ensure it is not malicious or offensive but if you still feel that this is the case, you have the option to refer back to the NHS team to have it corrected or removed.

If you have not previously responded to NHS Choices comments, here is a short video clip which explains how it works:

Responding to NHS Choices Comments

I often provide client practices with help and guidance on responding to customer service complaints including on-line. If you would like help or support with this important area of your business please contact mark@yourdentalmanager.co.uk

 

NHS Choices – Your Reputation On the Line