How Do I Work With My Clients?

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Your Dental Manager offers a wide range of personalised business management support and coaching for dental practices. I generally start by understanding and identifying any management gaps which there may be in the practice.

Management gaps can arise in many ways including business growth, time pressures or lack of experience in a particular business area. In many cases there is simply no individual with sufficient business skills or experience immediately available. There are also often clear and burning management issues which the practice already know about, which need to be quickly addressed. 

Metal Wheel Concept

Change is always a constant within modern businesses and dental practices are no different. Implementation of any kind of change from simple procedural changes to a fundamental change in the way the practice works, quickly highlights management gaps which I can help to bridge. Good project management and communication skills are always key to delivering a successful change.

There are many ways to bridge management gaps which may be a combination of business coaching, training, mentoring, direct support from myself, new systems, recruitment and perhaps even outsourcing some of the work. 

You can see more examples of how I work with practices here.

My aim is to become a readily-available, trusted business-support partner for my client practices with a shared understanding of how they work and where the owner wants to take the business. The number of practices I work with is closely monitored to ensure that I can maintain and develop this relationship.

Support from Your Dental Manager is very flexible being available as and when required with no ongoing or minimum commitment, which leaves the practice owner fully in control of the straight-forward fees. Business support is available remotely from as little as 15 minutes through to half-day and full-day practice visits.

Remote support is particularly flexible and cost-effective being available through a tailored combination of telephone calls, interactive screen-share through TeamViewer, Facetime, shared DropBox folders and remote access to a suitable practice PC/practice management software as and when required.

Calls and meetings can be quickly and easily arranged at any time using our online booking system.

Fees are only charged for work completed to a client’s satisfaction which is fully logged on invoices.

Please take a look at some testimonials from other practice owners and explore my website to find out more about how I work. 

If you think I can help bridge some management gaps within your practice, please get in touch for a complimentary discussion:  Enquire Here or book a complimentary telephone call through my on-line calendar.

How Do I Work With My Clients?

Private Associate Dentist Opportunity – Oxford

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Self-employed, Private Associate Dentist Required for Oxford Practice

Initially 2 days per week – Tuesday & Wednesday, but there is some flexibility.

Business Opportunity

One of my dental clients in Oxford has an excellent career opportunity for an experienced and ambitious associate dentist to join a thriving, multi-disciplined practice.

This vibrant and successful dental practice, which will be fully private from September 2018, operates from state of the art premises on the outskirts of Oxford being fully computerised with well-equipped, modern surgeries, digital x-rays and training facilities. The practice has an excellent reputation for training, a full range of in-house specialist-interest dentists and the benefits of a fully equipped operating suite for implant work.

The successful applicant will enjoy excellent working conditions, competitive, scaled private fee payments to recognise personal growth and success of the practice, generous contribution to lab fees, access to an established private patient list, steady flow of new private patients and the benefits of a strong and efficient management/support team.

You will need to be a team player with a minimum of 3 years experience treating private dental patients, have evidence of commitment to post-graduate education and excellent communication/patient relationship skills.

To apply for this opportunity or for more information please send your c.v. and a covering letter to oxford@yourdentalmanager.co.uk

 

Private Associate Dentist Opportunity – Oxford

Financial Quick Win!

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Think twice before picking up the telephone to order a handful of low value dental materials!

Communication support, call center and customer service help desk.So often when reviewing practice finances, I come across multiple small invoices from the same key suppliers for dental materials, with costs significantly inflated by postage, to the point where materials are costing 25% – 50% and even more than they should.
With better planning and once a month re-stocking, you can benefit from cost-effective, often free, postage and enjoy well-deserved discounts for buying reasonable volumes.
Urgent orders can and do happen, but make sure last minute ordering is not the norm in your practice otherwise you will be paying premium prices, incurring unnecessarily high postage charges and spending far too much time on the phone or internet to your suppliers.

Financial Quick Win!

Associate Dentist Opportunity – Oxford

Self-employed Associate NHS Dentist Required for Oxford Practice

3,000 UDA’s + good private opportunities

2 days per week – Wednesday & Friday but may be some flexibility

One of my dental clients in Oxford has an excellent job opportunity for an experienced and ambitious associate dentist to join a thriving practice.

This vibrant and successful mixed private/NHS dental practice operates from state of the art premises on the outskirts of Oxford being fully computerised with well-equipped, modern surgeries, digital x-rays and training facilities. The practice has an excellent reputation for training, a full range of in-house specialist-interest dentists and the benefits of a fully equipped operating suite for implant work.

The successful applicant will enjoy excellent working conditions, competitive private fee payments/UDA rates, generous contribution to lab fees, access to an established patient list, excellent private practice opportunities and the benefits of a strong and efficient management/support team.

Great opportunities to develop private client base.

You will need to be registered as an NHS performer, have evidence of/commitment to post-graduate education and excellent communication skills.

To apply for this opportunity or for more information please send your c.v. and a covering letter to oxford@yourdentalmanager.co.uk

 

Associate Dentist Opportunity – Oxford

Hygienist Opportunity – Oxford

 

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Self-employed Hygienist Required for Private Oxford Practice

2-3 days per week

One of my dental clients in Oxford has an excellent opportunity for an experienced and ambitious Hygienist to join a thriving practice.

This vibrant and successful, private dental practice operates from state of the art premises on the outskirts of Oxford being fully computerised with well-equipped, modern surgeries, digital x-rays and training facilities.

The practice has a strong preventive dentistry ethos and demand for hygiene services is increasing, including after-care work for implant patients.

The successful applicant will enjoy excellent working conditions, competitive fee payments, access to an established patient list and the benefits of a strong and efficient management/support team.

You will need to have a minimum of 2 years post-qualification experience with excellent communication skills.

To apply for this opportunity or for more information please send your c.v. and a covering letter to oxford@yourdentalmanager.co.uk

Hygienist Opportunity – Oxford

Everything DiSC® – Boost Your Practice & Team Performance in 2018

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As a Certified Facilitator and trainer for Everything DiSC®, I regularly make use of the many tools and techniques available within the Everything DiSC family for coaching, mentoring, team development, training and to support effective recruitment in dental practices across the country.

Here is a brief overview of how Everything DiSC can add value to your practice and why I find the tools so valuable in my day to day work.

Everything DiSC identifies four primary dimensions of workplace behaviour:

Dominance – Influence – Steadiness – Conscientiousness.

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Everyone is a blend of all 4 styles and has a unique behavioural style. An individual’s DiSC style is identified using a reliable, interactive, on-line questionnaire and shown by a ‘dot’‘, which is placed on the model.

DiSC styles do not identify abilities or strengths. There is no right or wrong /pass or fail. A style demonstrates personal priorities or workplace behavioural style.

The Everything DiSC model is highly memorable and easily understood. Participants start their learning journey by being introduced to this simple model and, through various practical exercises, build upon the model to open up a wealth of self-understanding and appreciation of others.

The visual and easily understood model provides a practical, interactive and fun learning opportunity, perfect for personal development plans and CPD. This new-found knowledge then enables practice owners, practice managers and the whole practice team, to further increase self-awareness and understanding of those they work alongside.

Using a DiSC Profiling Approach to Learning:

  • Enables individuals and practice teams to work more effectively together
  • Helps team members understand one another better
  • Introduces an easily understood “common language” to recognise and compare different people
  • Acts as a springboard for conversations, one to one reviews and team development
  • Increases individual and practice performance
  • Improves communication and engagement between team members themselves and management/practice owners
  • Reduces conflict and misunderstandings within the practice

Thanks to its versatility, DiSC can be adapted for each practice and used to improve and develop:

  • Team Working and Team Development
  • Leadership and Management capability
  • Individual Coaching and Mentoring
  • Patient Journey
  • Treatment Plan Acceptance
  • Appraisals and Reviews
  • Working Relationships
  • Recruitment
  • Conflict
  • Performance Management
  • Communication
  • Management of Change
  • Morale and Employee Engagement
  • Personal and 360 Feedback for Principal Dentists/Managers

Reasons to Choose Everything DiSC® Over Other Popular Psychometric Tools

  1. Everything DiSC is statistically proven to be very reliable and the core concepts have been successfully delivered to many millions of people for more than than 40 years. Reliability and accuracy is greatly enhanced through adaptive testing used in participant profiling questions, which identifies discrepancies in responses and asks further questions to encourage consistency.
  2. Everything DiSC offers an effective, non-threatening, non-judgemental and common language which can be quickly used within the team and practice.
  3. The Everything DiSC family contains a range of tailored profiles for individuals, teams, leaders and managers.
  4. Profiles are written in an easy-to-read, non-academic format which are user-friendly and suitable for individuals throughout the practice.
  5. Profiles are written in a neutral tone- although focus is still given to potential short-comings meaning participants are more receptive and less defensive.
  6. Everything DiSC is competitively priced. Individual profiles and practice training sessions offer truly excellent value.
  7. MyEverythingDiSC.com. is a unique online resource, which is made available to participants after workshops and completion of profiles to continue their learning.

 

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Everything DiSC can be tailored to the individual needs of your practice from individual, one-to-one coaching/mentoring to self-learning or as a popular and cost-effective 3 hour interactive workshop for the practice team.

To find out how you and your practice could benefit from Everything DiSC or to discuss your needs in more detail, please book a complimentary phone call at a convenient time through our on-line calendar or drop an e-mail with your questions and contact details to DiSC@yourdentalmanager.co.uk.                                     www.yourdentalmanager.co.uk

Everything DiSC® – Boost Your Practice & Team Performance in 2018

CQC Hotspots – November 2017

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Reviewing a further sample of 107 CQC dental inspection reports published in November highlighted a number of compliance breaches and warnings which can easily be avoided, but which are still catching out some practices.

Of the 107 practices sampled, only 7 practices were issued with breach notifications, which is a big improvement on previous samples. Clearly the majority of practices are getting things right, which is great news. All notices reviewed this month were again issued for breaches within the “Well Led” standard, with just one other issued in respect of “Safe”.

It is very clear from this, and several previous samples, that the “Well Led” standards are still causing problems for many practices, despite most being fully compliant in the many other aspects of good practice management.

The “Well Led” standard is inspected under the following broad areas:

  • Governance Arrangements (management structure and responsibilities/delegation)
  • Leadership, Openness and Transparency
  • Learning & Development/Continuous Improvement
  • Seek and Act on Feedback from staff and the public/patients

In the spirit of continuous improvement and to try and help 100% of practices achieve a clean pass, here are some of the key-findings and recommendations from these very recent inspections, which might just keep another practice out of trouble.

Interesting to note that a number of the issues picked up by inspectors in recent reports have been flagged up in previous bulletins and all are easily resolved once identified.

  • Don’t let the basic Infection Control procedures slip – remember that your Infection Control Audits and HTM01-05  should be at the forefront of everyone’s mind.
  • Inspectors are still picking up evidence of audits being undertaken and filed with no subsequent action planning or attempt to resolve identified issues. Remember that once you have identified a risk, the practice is responsible for pro-actively resolving and/or reducing the risk to an acceptable level. Always document timescales, responsibility and follow-up plans.
  • Medical Emergency procedures have caused problems for some practices. Remember to rehearse these regularly (keeping records), involve all staff, check that you have the essential drugs/equipment readily available as recommended by Resuscitation UK, British National Formulary, GDC and make sure that nothing in your emergency kit goes out of date.
  • As with all policies and procedures, Safe-Guarding and Whistle-blowing procedures must be personalised to your own practice and reflect local contacts and procedures. Inspectors still find many examples of generic policies/procedures which bear no resemblance to what actually happens locally,
  • Practices are still being picked up for inadequate recruitment procedures. Always follow simple, readily available checklists and procedures to demonstrate that you are doing things correctly and keep records readily available in staff files. This includes employment references, DBS certificate numbers, qualification certificates, photo i.d. and proof of residency/home address.
  • Ensure you are receiving, checking and taking action on relevant MHRA/CAS patient safety alerts. Dental practices don’t receive many but there must be a robust system in place to show that you identify and respond to any that are published.
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  • Management of sharp injuries are regularly checked. Ensure procedures are in place and communicated to all the team. Endo files need to be risk assessed if used.
  • Incident/Accident Reporting records must be updated for any significant events, including Sharps injuries..
  • COSHH records not held or maintained/reviewed. Practices work with a lot of high-risk substances. Essential that you have information sheets and risk summaries for all, including routine cleaning materials. Immediate access to this information will be vital in the event of an accident. Also make sure that anything within your COSHH records is safely and securely stored to reflect the increased risk. Don’t forget to log and register  those new materials you keep trying out if they are a COSHH risk.
  • Make sure your clinical and domestic waste records are fully up to date and that appropriate waste audits have been completed accurately by yourself and your waste handlers.
  • Check your drugs and materials for storage guidelines, ensure refrigerated where required and regularly check for out-of-date supplies.
  • Make sure that your clinical team have up to date Hep B immunity records confirmed and available for checking, before working in risk areas. Take care to ensure all impacted staff have reached the minimum level of vaccine effectiveness.
  • Inspectors continue to come across missing or partially-completed, mandatory risk assessments including Legionella, Sharps, Clinical Waste and COSHH. Make sure that any actions required to minimise risks are documented and implemented.
  • Staff reviews/appraisals must be available to show evidence of performance, learning needs, “general well-being” and future training/development plans. Something is better than nothing, so don’t delay or wait for “perfection”.  So often, inspectors are told that appraisals “are in hand” but not yet done.
  • Interpretation services must be made available for patients who do not speak English, either in house or through an external third party service.
  • Don’t forget to have an up to date Disability Discrimination Audit available along with plans for improvements or reasons why changes cannot reasonably be made.
  • More practices are now making use of CCTV – make sure this is documented in your Data Protection records and that both staff and patients are given adequate notice of why CCTV is being used and that they have a right to view footage.
  • Take care with “Off the Shelf” or “In a Box” Policy and Procedure packs. They are an essential and valuable source of material for many practices, but each policy/procedure must be reviewed and personalised to the practice and the way you work.

As always, remember that if something is not recorded or evidenced, in the eyes of the CQC and other external bodies such as the NHS, it didn’t happen, even though you may know full well that it did! This continues to catch practices out, leading to frustration and avoidable stress for all!

Findings from previous inspection reviews can be found here:  CQC Hotspots

There is plenty of help out there to plug any management gaps including Your Dental Manager, so please do get in touch if you have any concerns or want to further improve the overall management/efficiency of your practice: info@yourdentalmanager.co.uk or check our on-line calendar to book a complimentary chat.

CQC Hotspots – November 2017