Ready for a Change?

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Change is inevitable and essential in every business to stay competitive, avoid losing customers and to keep costs under control. This may be as straightforward as upgrading your practice software system or implementing new ways of doing things, through to opening a second practice or converting from NHS to private.

Effective communication, project planning and organisational skills along with dedicated time to manage the project are all needed and often not always available within your practice.

Often the team are left not really understanding what is happening, the benefits of change and wonder what the impact will be on them moving forward.

Involve the team from the start and change can often run much smoother.

Your Dental Manager can help you deliver change into the practice in many ways including:

  • Analysis of the benefits
  • Costings
  • Review of the impact
  • Planning
  • Best Practice
  • Coaching & mentoring
  • Communication with the team
  • Training
  • Delivery and Implementation
  • Follow-up
  • In the words of one happy client:

Wooden wthite letter Thank you on the crumpled carpet

“Mark has turned our business around.Working with the whole team and always putting our goals and priorities at the centre of everything he does for us. He has the ability to reassure and motivate alongside a very strong business sense. 

Thanks Mark, you keep us on the right path”

This and other testimonials can be seen here.

We understand that every practice is different and always tailor our support to suit the management skills and resources you already have by “Bridging the Management Gap” and coaching your management team along the way, as necessary.

Projects we have successfully delivered to other dental practices include:

  • Text Do not resist change embrace it typed on retro typewriterNHS to private conversion – both individual dentist and full practice
  • KPI and performance management systems
  • Financial accounting systems
  • Compliance software
  • Staff appraisal/bonus schemes
  • Practice acquisition/mergers/expansions
  • Practice and Business Manager recruitment
  • Tracking systems for referral dentists
  • Virtual reception/overspill telephone answering systems
  • CQC registrations

If you are planning change now or in the future, please get in touch to find out how we can help turn your plans into reality or book a complimentary call at a convenient time, through our on-line calendar.

Ready for a Change?

How Do I Work With My Clients?

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Your Dental Manager offers a wide range of personalised business management support and coaching for dental practices. I generally start by understanding and identifying any management gaps which there may be in the practice.

Management gaps can arise in many ways including business growth, time pressures or lack of experience in a particular business area. In many cases there is simply no individual with sufficient business skills or experience immediately available. There are also often clear and burning management issues which the practice already know about, which need to be quickly addressed. 

Metal Wheel Concept

Change is always a constant within modern businesses and dental practices are no different. Implementation of any kind of change from simple procedural changes to a fundamental change in the way the practice works, quickly highlights management gaps which I can help to bridge. Good project management and communication skills are always key to delivering a successful change.

There are many ways to bridge management gaps which may be a combination of business coaching, training, mentoring, direct support from myself, new systems, recruitment and perhaps even outsourcing some of the work. 

You can see more examples of how I work with practices here.

My aim is to become a readily-available, trusted business-support partner for my client practices with a shared understanding of how they work and where the owner wants to take the business. The number of practices I work with is closely monitored to ensure that I can maintain and develop this relationship.

Support from Your Dental Manager is very flexible being available as and when required with no ongoing or minimum commitment, which leaves the practice owner fully in control of the straight-forward fees. Business support is available remotely from as little as 15 minutes through to half-day and full-day practice visits.

Remote support is particularly flexible and cost-effective being available through a tailored combination of telephone calls, interactive screen-share through TeamViewer, Facetime, shared DropBox folders and remote access to a suitable practice PC/practice management software as and when required.

Calls and meetings can be quickly and easily arranged at any time using our online booking system.

Fees are only charged for work completed to a client’s satisfaction which is fully logged on invoices.

Please take a look at some testimonials from other practice owners and explore my website to find out more about how I work. 

If you think I can help bridge some management gaps within your practice, please get in touch for a complimentary discussion:  Enquire Here or book a complimentary telephone call through my on-line calendar.

How Do I Work With My Clients?

Embrace Change

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Managed change is essential for any growing business to keep up with the demands of competition, patients and improved ways of doing “what we have always done”.
The word “managed” is key of course and here are some tips I share with clients when supporting them with managed change:

1) Lead by example and embrace the change
2) Communicate, involve and share openly with the team
3) Always share proof of improvement, not promises!

Metal Wheel Concept
4) Manage expectations and recognise/respect the different ways people react to change
5) Plan the implementation within reasonable timescales
6) Consider the bigger picture and plan for the wider impact

7) Listen and respond to feedback from the team & patients
8) Monitor closely and respond quickly to variances
9) Celebrate and share the benefits

Embrace Change

Job Opportunity: Part-Time Practice Manager – North Leeds

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Gunn Dental Care, located in Bramhope, North Leeds, West Yorkshire, has an excellent opportunity for an enthusiastic, business-focused, part-time practice manager to support the principal dentist with day to day management of the practice, team leadership, business development and marketing.

The practice is a fully private, modern, vibrant, well-established, successful family dental business based in a local health centre alongside a GP practice and benefits from a semi-rural location with excellent links to Leeds and surrounding areas.

Full-time salary is in the region of £34,000, pro-rata to the number of days worked (2 or 3), dependent on experience.

The successful candidate will focus on delivery of the very best patient care, an excellent patient experience, effective marketing and high operational/administrative standards through strong leadership, management best practice and leading by example.

Previous management experience within dental or healthcare would be beneficial but not essential for the right candidate. You will be well organised, self-motivated, proactive, have excellent communication and people skills as well as being IT literate.

Take a look at the profile for this role and if you feel you are the right person send a covering letter outlining the benefits you can bring to the business along with your c.v. to opportunities@msginterim.co.uk

 

Job Opportunity: Part-Time Practice Manager – North Leeds

Job Opportunity: Cluster Practice Manager – City of London

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A successful dental client in central London has an excellent career opportunity for a full-time Practice Manager to support the Principal Dentist with leading an enthusiastic team of clinicians and support staff across a small cluster of practices.

The private practices are modern, vibrant, well-established and successful. The salary is dependent on experience but will be in the region of £35k.

The successful candidate will be responsible for the day to day management of all practices. You will focus on delivery of the very best patient care, an excellent patient experience and high operational/administrative standards through strong leadership, management best practice and leading by example.

We are looking for someone with a track record of successful dental practice management and an excellent knowledge of CQC compliance and audit requirements.

You will be well organised, pro-active, willing to take responsibility, have excellent communication and people skills, with a professional approach to work, staff and patients.

if you feel you are the right person for this role send a covering letter outlining the benefits you can bring to the business along with your c.v. to opportunities@msginterim.co.uk

 

Job Opportunity: Cluster Practice Manager – City of London

Private Associate Dentist Opportunity – Oxford

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Self-employed, Private Associate Dentist Required for Oxford Practice

Initially 2 days per week – Tuesday & Wednesday, but there is some flexibility.

Business Opportunity

One of my dental clients in Oxford has an excellent career opportunity for an experienced and ambitious associate dentist to join a thriving, multi-disciplined practice.

This vibrant and successful dental practice, which will be fully private from September 2018, operates from state of the art premises on the outskirts of Oxford being fully computerised with well-equipped, modern surgeries, digital x-rays and training facilities. The practice has an excellent reputation for training, a full range of in-house specialist-interest dentists and the benefits of a fully equipped operating suite for implant work.

The successful applicant will enjoy excellent working conditions, competitive, scaled private fee payments to recognise personal growth and success of the practice, generous contribution to lab fees, access to an established private patient list, steady flow of new private patients and the benefits of a strong and efficient management/support team.

You will need to be a team player with a minimum of 3 years experience treating private dental patients, have evidence of commitment to post-graduate education and excellent communication/patient relationship skills.

To apply for this opportunity or for more information please send your c.v. and a covering letter to oxford@yourdentalmanager.co.uk

 

Private Associate Dentist Opportunity – Oxford

Financial Quick Win!

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Think twice before picking up the telephone to order a handful of low value dental materials!

Communication support, call center and customer service help desk.So often when reviewing practice finances, I come across multiple small invoices from the same key suppliers for dental materials, with costs significantly inflated by postage, to the point where materials are costing 25% – 50% and even more than they should.
With better planning and once a month re-stocking, you can benefit from cost-effective, often free, postage and enjoy well-deserved discounts for buying reasonable volumes.
Urgent orders can and do happen, but make sure last minute ordering is not the norm in your practice otherwise you will be paying premium prices, incurring unnecessarily high postage charges and spending far too much time on the phone or internet to your suppliers.

Financial Quick Win!